Refund policy

REFUND POLICY

We want you to be happy with your Mill Pepper order. Because we sell food products, our return policy is designed to protect product quality and food safety while making sure we take care of damaged, defective, or incorrect orders.

FOOD PRODUCTS

Because food products cannot safely be restocked or resold after shipment, we do not accept returns or exchanges of food products for change of mind, personal preference, or dislike of a particular flavor or product characteristic.

Natural agricultural products may vary between harvests and batches in color, appearance, aroma, flavor, texture, and heat level. Normal natural variation is not considered a product defect.

Nothing in this policy limits any rights you may have under applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If a product arrives damaged, defective, incorrect, or appears to have been compromised during shipment, please contact us promptly at orders@millpepper.com.

Please include:

• your order number;

• a description of the issue; and

• photographs of the product and packaging when reasonably possible.

After reviewing the issue, we may provide a replacement, refund, or other appropriate resolution.

If the problem resulted from our error or the product arrived damaged or defective, you will not be required to pay additional shipping charges for an approved replacement.

Please do not consume a product if its packaging is open, damaged, leaking, improperly sealed, or otherwise appears unsafe.

CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at orders@millpepper.com.

We will make reasonable efforts to cancel an order that has not yet entered fulfillment.

Once an order has been processed, packed, or shipped, we may no longer be able to cancel it.