Privacy policy

PRIVACY POLICY

Effective Date: August 20, 2026

Mill Pepper Co. (“Mill Pepper,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, purchase our products, create an account, subscribe to communications, contact us, or otherwise interact with us (collectively, the “Service”).

1 — INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following information.

Information You Provide

This may include:

  • name;

  • billing and shipping address;

  • email address;

  • telephone number;

  • account information;

  • order and purchase history;

  • gift-recipient information;

  • customer-service communications;

  • reviews, feedback, and other submissions;

  • marketing preferences; and

  • information you provide through promotions, events, surveys, or similar activities.

Payment Information

When you make a purchase, payment information is processed by Shopify, payment processors, financial institutions, and related service providers.

Mill Pepper generally does not directly store complete payment-card numbers.

Information Collected Automatically

When you interact with our website, we and service providers may automatically collect information including:

  • IP address;

  • browser and device information;

  • operating system;

  • device or cookie identifiers;

  • pages and products viewed;

  • products placed in a shopping cart;

  • referring websites;

  • interactions with our website;

  • approximate location derived from IP address; and

  • dates and times of visits.

Information From Other Sources

We may receive information from Shopify and from payment, fulfillment, shipping, analytics, marketing, advertising, social-media, and technology providers that help us operate the business.

2 — HOW WE USE INFORMATION

We may use personal information to:

  • process and fulfill orders;

  • process payments, refunds, and replacements;

  • ship and deliver products;

  • provide customer service;

  • communicate about orders and accounts;

  • create and administer customer accounts;

  • operate and improve our website;

  • remember shopping preferences and cart activity;

  • prevent fraud and security incidents;

  • maintain accounting, tax, and business records;

  • comply with legal obligations;

  • enforce our agreements;

  • understand website and product usage;

  • analyze customer interactions;

  • measure marketing effectiveness;

  • send marketing communications where permitted;

  • personalize content, recommendations, or advertising where permitted; and

  • otherwise operate and improve Mill Pepper.

3 — HOW WE DISCLOSE INFORMATION

We may disclose personal information to the following categories of recipients.

Shopify

Our online store is hosted by Shopify. Shopify may provide hosting, checkout, payment, analytics, security, and other services necessary to operate our store.

Shopify may process information on our behalf and may process certain information for its own purposes in accordance with its privacy policies.

Payment Providers

Payment processors and financial institutions may process information necessary to authorize transactions, prevent fraud, process refunds, and provide payment services.

Shipping and Fulfillment Providers

We may provide information such as names, addresses, telephone numbers, email addresses, and order details to carriers, warehouses, fulfillment providers, postal services, customs brokers, and similar providers.

Technology and Business Providers

We may use providers for hosting, email, communications, analytics, cybersecurity, customer support, accounting, fraud prevention, and other business functions.

Marketing and Advertising Providers

We may use analytics, advertising, social-media, or marketing technologies that collect or receive information about interactions with our website.

Depending on the technology used and applicable law, some disclosures for targeted or cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information even though Mill Pepper does not receive money for the information.

We do not sell customer personal information for money.

Where applicable law gives you a right to opt out of these practices, we will provide an appropriate way to exercise that right.

Professional Advisers

We may disclose information to attorneys, accountants, insurers, auditors, consultants, or other advisers where reasonably necessary.

Legal and Safety Purposes

We may disclose information where reasonably necessary to comply with law or legal process, investigate fraud, enforce our agreements, or protect Mill Pepper, our customers, or others.

Business Transactions

Information may be transferred in connection with a financing, investment, merger, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction.

4 — COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • operate the website;

  • maintain cart and checkout functionality;

  • remember preferences;

  • authenticate users;

  • prevent fraud;

  • understand website usage;

  • measure performance;

  • improve the Service;

  • measure marketing effectiveness; and

  • provide or personalize advertising where applicable.

Some technologies are necessary for the website to operate. Others may be optional depending on your location and applicable law.

You may be able to control cookies through your browser or privacy controls provided on our website.

5 — DO NOT TRACK AND GLOBAL PRIVACY CONTROL

Some browsers provide a legacy “Do Not Track” signal. Because there is no universally accepted standard governing these signals, our website may not respond to traditional Do Not Track signals.

Where required by applicable law, we recognize qualifying browser-based opt-out preference signals, including Global Privacy Control (GPC), as a request to opt out of applicable sale or sharing of personal information associated with that browser or device.

6 — MARKETING COMMUNICATIONS

If you subscribe to marketing emails, we may send information about products, releases, recipes, events, offers, stories, and other Mill Pepper news.

You may unsubscribe at any time using the unsubscribe link in an email.

Unsubscribing from marketing does not prevent us from sending transactional messages concerning orders, shipping, accounts, or customer-service matters.

If we offer SMS marketing, participation will be governed by the disclosures and consent terms provided when you enroll.

7 — YOUR PRIVACY CHOICES

Depending on where you live, applicable law may give you rights to:

  • access personal information;

  • obtain information about how it is collected, used, or disclosed;

  • correct inaccurate information;

  • request deletion;

  • obtain a portable copy of certain information;

  • opt out of certain sales or sharing;

  • opt out of targeted advertising;

  • limit certain uses of sensitive personal information; and

  • exercise applicable privacy rights without unlawful discrimination.

These rights may be subject to exceptions and may not apply in every circumstance.

To submit a privacy request, contact:

info@millpepper.com

We may need to verify your identity before completing certain requests.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent's authority.

8 — CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under California law.

To the extent the California Consumer Privacy Act, as amended (“CCPA”), applies to Mill Pepper and the information at issue, those rights may include the right to:

  • know the categories and specific pieces of personal information collected;

  • know the categories of sources of that information;

  • know the purposes for which information is collected or used;

  • know the categories of third parties to whom information is disclosed;

  • request deletion;

  • request correction;

  • opt out of the sale or sharing of personal information;

  • limit certain uses of sensitive personal information where applicable; and

  • exercise these rights without unlawful discrimination.

Mill Pepper does not sell personal information for money.

If technologies used on our site constitute “selling” or “sharing” under California law, applicable consumers may exercise an opt-out through the privacy controls made available on our website or through a qualifying Global Privacy Control signal.

9 — CATEGORIES OF PERSONAL INFORMATION

Depending on how you interact with us, we may collect:

Identifiers
Such as name, address, email address, telephone number, IP address, and account identifiers.

Customer and Transaction Information
Such as billing and shipping details, purchases, returns, refunds, and customer-service history.

Commercial Information
Such as products purchased, considered, viewed, saved, or placed in a shopping cart.

Internet or Electronic Activity
Such as browsing activity, device information, interactions with our website, and cookie identifiers.

Approximate Geolocation
Such as general location inferred from an IP address.

Communications and Submitted Content
Such as emails, support requests, reviews, photographs, and feedback.

Inferences
Such as preferences or interests inferred from purchases and website interactions.

Sensitive Personal Information
Certain financial or account credentials may constitute sensitive personal information. Complete payment credentials are generally handled by payment providers rather than directly stored by Mill Pepper.

We do not intentionally use sensitive personal information to infer characteristics about you.

10 — SOURCES OF INFORMATION

We may collect personal information:

  • directly from you;

  • automatically from your browser or device;

  • from Shopify;

  • from payment providers;

  • from shipping and fulfillment providers;

  • from analytics and technology providers;

  • from marketing and advertising providers; and

  • from social-media platforms or other services with which you interact.

11 — DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by law.

Retention periods may depend on:

  • the nature of the information;

  • our relationship with you;

  • customer-service needs;

  • transaction and warranty records;

  • fraud and security requirements;

  • tax and accounting requirements;

  • applicable law;

  • limitation periods; and

  • the need to establish, exercise, or defend legal claims.

When information is no longer reasonably necessary, we may delete or anonymize it.

12 — SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13 — CHILDREN

The Service is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without legally required parental consent.

If you believe a child has improperly provided information to us, please contact us.

We do not knowingly sell or share personal information of individuals under 16 without any authorization required by applicable law.

14 — THIRD-PARTY SERVICES

Our website may link to third-party websites, applications, social-media services, or other platforms.

Their privacy practices are governed by their own policies, and Mill Pepper is not responsible for those practices.

15 — INTERNATIONAL USERS

Mill Pepper is based in the United States.

If you access the Service from another country, your information may be transferred to, processed in, or stored in the United States or other jurisdictions in which our service providers operate.

Where applicable law requires safeguards for international data transfers, we or our service providers will use legally recognized transfer mechanisms.

16 — REVIEWING OR CORRECTING YOUR INFORMATION

If you have a customer account, you may be able to review or update certain information through your account.

You may also contact info@millpepper.com to request review or correction of information associated with you.

We may verify your identity before making certain changes.

17 — CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy to reflect changes to our practices, technologies, legal obligations, products, or services.

If we make a material change, we will provide notice in a manner appropriate to the change and as required by applicable law.

The effective date at the beginning of this Privacy Policy identifies when this version became effective.

18 — CONTACT US

Questions about this Privacy Policy or our privacy practices may be sent to:

Mill Pepper Co.
Email: info@millpepper.com